Privacy Policy

Introduction to Our Privacy Notice

Wino Casino’s privacy notice sets out how we collect, use and protect your personal data when you enjoy live tables, dealers and game shows. Our approach is investigative and transparent: we explain what we collect, why it matters and how we guard your information. Licensing oversight is provided by the Anjouan Gaming Authority, which shapes our compliance and retention practices.

We designed this notice with live casino fans in mind: if you value streaming quality and dealer interaction, you should also understand how performance logs and session metadata are handled. This document covers identity verification, payments, streaming diagnostics, account security and your rights.

What Data We Collect

We collect identity and contact information, including name, date of birth, and billing address for verification and communication. For anti-money-laundering checks and regulatory compliance we may collect government-issued ID and proof of address where required. For payments we log deposit and withdrawal transactions; accepted methods include Visa, Mastercard, Skrill, Neteller, Bitcoin and Ethereum.

Technical data such as IP addresses, device details and browser information is recorded to maintain platform security and to optimise live streaming for dealers and game shows. Behavioral data, including games played among our 4000+ titles and session durations, helps us improve product offerings and tailor player support.

How We Use Your Data

Your information is used to create and manage accounts, process wagers and withdrawals, detect fraud and ensure a safe gaming environment. Transaction records are necessary to enforce wagering rules, such as the 25x wagering requirement on promotional credits and the £2 maximum bet with active bonuses. Our payout processes also respect the maximum daily win limit of £100,000.

We employ data to personalise the experience for live casino fans, offering tailored dealer events, game-show invites and sportsbook or eSports suggestions. Personalisation is balanced with privacy principles; we never sell your data to external marketers and only share information with service providers under strict processing agreements.

Who Sees Your Data

Access is limited to teams that need it for legitimate purposes: compliance, payments, risk, streaming operations and 24/7 multilingual support. We also engage third-party processors for payment settlement, streaming infrastructure and fraud prevention. These partners act on our instructions and are contractually required to protect your data.

Legal disclosures may be made to regulators, law enforcement or courts where required. The Anjouan Gaming Authority is the licensing body that governs our regulatory obligations, and we cooperate with lawful requests from authorities to ensure legal compliance and protect players.

Security Measures

Security protections include encryption for data in transit and at rest, role-based access controls, log monitoring and routine security assessments. Streaming diagnostics and server logs are monitored to detect anomalies that could affect live dealer events or game shows. Vendor due diligence ensures our partners meet security standards.

In the unlikely event of a data incident we maintain an incident response plan to contain breaches, assess impact and notify affected players and regulators as required. We also keep records of security testing and remediation steps to continuously improve resilience.

Your Rights Explained

You have rights to access, correct and request deletion of personal data, to restrict processing and to request data portability. We handle these requests in accordance with applicable law and the oversight expectations set by the Anjouan Gaming Authority. Certain requests may be limited where preservation is required for legal compliance or fraud investigations.

To exercise your rights, update account settings or request action from our support team. Our 24/7 multilingual support staff aims to respond to complaints within a two-week target. Where identity verification is needed to protect your data, we will ask for standard proof documents.

Retention and Data Minimisation

We retain personal and transactional data only as long as necessary for business, regulatory and tax obligations. Anti-money-laundering and regulatory records have specific retention windows; other operational logs and streaming diagnostics are kept to support service quality for live casino fans. When an account is closed we archive only the minimum records required by law.

Data minimisation guides our collection: we only ask for information necessary to verify identity, process payments, support live streaming and meet legal obligations. This limits exposure while preserving the high-quality gaming experience players expect.

Cookies and Tracking

We use cookies and similar technologies to provide basic site functionality, remember preferences and measure performance of live streams. These tools help us deliver smoother dealer interactions and faster page loads for game shows and tables. You can manage cookie preferences via your browser settings, though some services may be affected if cookies are disabled.

Third-Party Services and Processors

Some services, such as payment processors and streaming providers, are operated by third parties who process data on our behalf. We select partners based on security, compliance and performance criteria to ensure reliable support for live casino features and sportsbook markets. Contracts limit their use of data to our instructions and require appropriate safeguards.

How to Contact Us

If you need to exercise your data rights, report a security concern or discuss a complaint, contact our 24/7 multilingual support team. We aim to respond to complaints within two weeks and will provide clear next steps for resolution. For escalations involving regulatory matters, we cooperate with the Anjouan Gaming Authority as required.

For quick access to platform features or to return to the homepage, use the main site link located on our front page: Home.

Updates to This Notice

We periodically review and update our privacy notice to reflect regulatory changes, service improvements and operational updates. Significant updates will be communicated through account messages and platform notifications so players remain informed about how their data is handled.